Sirika: Air Passengers Entitled To Refunds On Delayed Flights
Aviation Minister, Senator Hadi Sirika, has disclosed that local air passengers in Nigeria who suffer flight delays at the airport for two hours or more are entitled to a refund of their full ticket value from the airline.
This is coming as Azman Air flight from Lagos to Maiduguri en-route Abuja was yesterday forced to make air return when the aircraft landing gear refused to retract after take-off.
Sirika has also vowed to ensure the recovery of over N37 billion owed aviation parastatals by some airlines and other critical stakeholders in the country while stressing that the aviation ministry in the last six years has released 67 air accident reports which is unprecedented in the nation’s aviation history.
Sirika, who featured yesterday in the weekly ministerial press briefing organised by the Presidential Communication Team at the State House, Abuja, stated that infringements to the rights of travellers, both local and international, have laid down rules and guidelines that spell rights and punishments out, just as there are punishments for travellers’ violation of good behaviour.
According to him, there are channels of laying complaints at the airports, which would see to it that customer rights and privileges are protected but noted that most travellers fail to take advantage of the provisions because they fail to pay attention to instructions and information hanging around airports.
“On domestic flights, delay beyond one hour; carrier shall provide refreshment, make one phone call or one SMS or email. They should send you an SMS or call you to say ‘I’m sorry you are delayed for one hour. They should also give you water or Fanta. Delay for two hours and beyond, the carrier shall reimburse passengers the full value of the tickets. The delay between 10 pm to 4 am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to and from the airport and international, it also says all of the requirements”.
The minister said he will ensure the recovery of over N37 billion owed aviation parastatals by some airlines and other critical stakeholders in the country and listed the aviation parastatals being owed to include Federal Airports Authority of Nigeria (FAAN), Nigerian Airspace Management Agency (NAMA), Nigerian Civil Aviation Authority (NCAA).
“Bi-Courtney is owing FAAN N14 billion as at the last count. The operator has not paid a single dime since the time he started to run the terminal building and we have not ceased giving him electricity, water, fire cover, and so on and so forth. He hasn’t paid a dime for 13 years.”
The minister while commenting on the controversy surrounding the disbursement of the N5 billion COVID-19 palliative approved in 2020 to aviation stakeholders, said the point was made that airlines owing aviation parastatals should not benefit but the suggestion was turned down.
On how the government will resolve the issue with Bi-Courtney, the minister expressed optimism saying: “We’re resolving it and we’re talking with Bi-Courtney, we will ensure that we recover people’s money and also recover the property and put it to use in accordance with the law of the land.”
He attributed the frequent collapse of airlines in the country to poor management capacity, adding that the federal government has therefore decided to establish an Aviation University for the development of all-round capacity in the sector.
He also disclosed that the ministry has released a total of 67 final aviation accident reports covering the period of 2007 to 2016 in government’s bid to ensure that the causes of previous airline accidents are known.
On the proposed new national carrier, the minister said his ministry will present the re-worked Outline Business Case (OBC) to the Federal Executive Council (FEC) in the next one or two weeks for approval.
According to him, the plan for the airline is on course, as the government recently launched the airline logo in the United Kingdom for the sake of exposure.
Speaking on the update as regards air travels between Nigeria and Dubai in the United Arab Emirates, Sirika said there is no timeline for opening up of travels yet, noting that Nigeria feels Dubia was being “discriminatory against our country and it is not acceptable.”
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